Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 2nd ed. 
 - Upper Saddle River, N. J. :  Prentice-Hall,  1999 
 - ix, 533 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0136394035 
<br/><br/><label>LCCN: </label>98-24253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management