TY - BOOK AU - Swanson,Richard A. AU - Holton,Ed TI - Results: how to assess performance, learning, and perceptions in organizations SN - 1576750442 PY - 1999/// CY - San Francisco, Calif. PB - Berrett-Koehler Publishers KW - Employees KW - Rating of KW - Performance standards N1 - Includes bibliographical references (p. 265-169) and index ER -