TY - BOOK AU - Codling,Sylvia TI - Best practice benchmarking: an international perspective SN - 0884151344 PY - 1996/// CY - Houston, Texas PB - Gulf Publishing KW - Benchmarking (Management) KW - Europe KW - Case studies KW - Total quality management N1 - 'First published 1992 by Gower Publishing'; Further reading: p. 166-167 ER -