TY  - BOOK
AU  - Sutherland,Valerie
AU  - Cooper,Cary
TI  - 30 minutes ... to deal with difficult people
SN  - 0749425245
PY  - 1997///
CY  - London
PB  - Kogan Page
KW  - Interpersonal relations
KW  - Interpersonal conflict
ER  -