Foster, Timothy <br/><br/>
How to be better at... customer care / 
Timothy Foster 
 - London :  Kogan Page,  1999 
 - 168 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0749429453  RM57.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services