Becker, Hal B. <br/><br/>
At your service :  calamities, catastrophes and other curiosities of customer service / 
Hal Becker. 
 - New York :  John Wiley & Sons,  1998. 
 - xxi, 258 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471255424  RM72.16 
<br/><br/><label>LCCN: </label>98-016190 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.