Heil, Gary,  1950- <br/><br/>
One size fits one :  building relationships one customer and one employee at a time / 
 1 size fits 1 
Gary Heil, Tom Parker, Deborah C. Stephens. 
 - 2nd ed. 
 - New York :  John Wiley,  1999. 
 - xiii, 321 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471331678  RM120.10 
<br/><br/><label>LCCN: </label>98-055216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer relations.