Anderson, Kristin <br/><br/>
Delivering knock your socks off service / 
Kristin Anderson, Ron Zemke 
 - Rev. ed. 
 - New York :  AMACOM,  1998 
 - 149 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0814479707  RM79.31 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services