Anderson, Kristin <br/><br/>
Tales of knock your socks off service :  inspiring stories of outstanding customer service / 
by Kristin Anderson and Ron Zemke 
 - New York :  AMACOM,  1998 
 - 193 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0814479715  RM74.97 
<br/><br/><label>LCCN: </label>97-029375 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Case studies--United States<br/>Consumer satisfaction--Case studies--United States