Blueprints for service quality :  the federal express approach / 
AMA Management Briefing 
 - New York :  AMA Membership Publications Division,  1991 
 - 81 p. :  ill. ;  22 cm. 
 - AMA management briefing .
<br/><br/><label>ISBN: </label>0814423477 
<br/><br/><label>LCCN: </label>91-026676 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Federal Express Corporation Management
<br/><br/><label>Subjects--Topical Terms: </label><br/>Express service--Quality control--United States<br/>Express service--Employees--United States