Weinzimer, Philip. <br/><br/>
Getting it right! :  creating customer value for market leadership / 
Philip Weinzimer. 
 - New York :  John Wiley & Sons,  1998. 
 - xxvii, 340 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 329-332) and index. 
<br/><br/><label>ISBN: </label>0471291889  RM140.50 
<br/><br/><label>LCCN: </label>98-023944 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Market share.