The Baldrige Award for Education : how to measure and document quality improvement - Arcaro, Jerome S. (Boca Raton : St. Lucie Press, 1995)
Keywords: Educational evaluation -- United States; School management and organization -- United States -- Handbooks, manuals, etc; Total quality management -- United States -- Handbooks, manuals, etc; School improvement programs -- United States -- Handbooks, manuals, etc