Total quality management :  a cross functional perspective / 
Ashok Rao ... (et al.) 
 - New York :  John Wiley & Sons,  1996 
 - xxvi, 630 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471108049  RM297.43 
<br/><br/><label>LCCN: </label>95-046097 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management