TY - BOOK AU - Swift,J.A. AU - Omachonu,Vincent K. AU - Ross,Joel E. TI - Principles of total quality SN - 1574440942 PY - 1998/// CY - Boca Raton, Fla. PB - St. Lucie Press KW - Total quality management KW - Quality control KW - Standards N1 - Includes bibliographical references and index ER -