TY  - BOOK
AU  - Koehler,Jerry W.
AU  - Pankowski,Joseph M.
TI  - Continual improvement in government: tools & methods 
SN  - 1574440179
PY  - 1996///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Total quality management in government
KW  - Benchmarking (Management)
N1  - Includes bibliographical references (p. 139-142) and index
ER  -