Koehler, Jerry W. <br/><br/>
Continual improvement in government :  tools & methods / 
Jerry W. Koehler, Joseph M. Pankowski. 
 - Delray Beach, Fla. :  St. Lucie Press,  1996. 
 - ix, 150 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 139-142) and index. 
<br/><br/><label>ISBN: </label>1574440179  RM160.60 
<br/><br/><label>LCCN: </label>97-207516 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government.<br/>Benchmarking (Management)