TY  - BOOK
AU  - Bly,Robert W.
TI  - Keeping clients satisfied: make your service business more successful and profitable 
SN  - 0135141834
PY  - 1993///
CY  - Englewood Cliff, NJ
PB  - Prentice Hall
KW  - Customer service
KW  - United States
KW  - Service industries
N1  - Index : p. 265-275
ER  -