Bly, Robert W. <br/><br/>
Keeping clients satisfied :  make your service business more successful and profitable / 
Robert W. Bly 
 - Englewood Cliff, NJ :  Prentice Hall,  1993 
 - iii, 275 p. ;  24 cm. 
<br/><br/>Index : p. 265-275 
<br/><br/><label>ISBN: </label>0135141834  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--United States<br/>Service industries--United States