Jackson, Barbara B <br/><br/>
Winning and keeping industrial customers  the dynamics of customer relationships 
Barbara Bund Jackson 
 - Lexington, MA.  Laxington Books  1985 
 - 195 p. : ill. ; 24 cm. 
<br/><br/>p. 185-191 
<br/><br/><label>ISBN: </label>0669111465 
<br/><br/><label>LCCN: </label>85-045465 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial marketing<br/>Customer relations