TY  - BOOK
AU  - Waller,Jenny
AU  - Allen,Derek
AU  - Burns,Andrew
TI  - The T.Q.M. toolkit: a guide to practical techniques for total quality management 
SN  - 0749412801
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Total quality management
N1  - p. 257-260
ER  -