Waller, Jenny <br/><br/>
The T.Q.M. toolkit :  a guide to practical techniques for total quality management / 
 The total quality management toolkit :  a guide to practical techniques for total quality management 
Jenny Waller, Derek Allen & Andrew Burns 
 - London :  Kogan Page,  1995 
 - 263 p. :  ill. ;  25 cm. 
<br/><br/>p. 257-260. 
<br/><br/><label>ISBN: </label>0749412801  RM83.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management