Stamatis, D. H.,  1947- <br/><br/>
Total quality service :  principles, practices, and implementations / 
D. H. Stamatis. 
 - Delray Beach, Fla. :  St. Lucie Press,  1996. 
 - xvi, 318 p. :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 298-306) and index. 
<br/><br/><label>ISBN: </label>1884015832  RM114.40 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.