TY  - BOOK
AU  - Kanji,Gopal K.
TI  - Total quality management: proceedings of the first world congress 
SN  - 0412643804
PY  - 1995///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
KW  - Congresses
KW  - Management
N1  - 1st World Congress for Total Quality Management organised by Sheffield Hallam University and the Royal Statistical Society
ER  -