Total quality management :  proceedings of the first world congress / 
edited by Gopal K. Kanji. 
 - London :  Chapman & Hall,  1995. 
 - 614 p. ;  25 cm. 
<br/><br/> 1st World Congress for Total Quality Management organised by Sheffield Hallam University and the Royal Statistical Society. 
<br/><br/><label>ISBN: </label>0412643804  RM433.68 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Congresses.<br/>Management--Congresses.