Total quality management / 
Dale H. Besterfield ... [et al.] 
 - Upper Saddle River, N. J. :  Prentice-Hall,  1995. 
 - 445 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0130306517  RM155.76 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.