TY  - BOOK
AU  - Berk,Joseph
AU  - Berk,Susan
TI  - Total quality management: implementing continuous improvement
SN  - 0806974532
PY  - 1995///
CY  - Kuala Lumpur
PB  - S. Abdul Majeed & Co,.
KW  - Total quality management
N1  - Koleksi Bacaan Ringan
ER  -