TY  - BOOK
AU  - Ciampa,Dan
TI  - Total quality: a user's guide for implementation
SN  - 0201549921
PY  - 1992///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Production management
KW  - Quality control
N1  - Includes bibliographical references (pages 263-269)
ER  -