Ciampa, Dan,  <br/><br/>
Total quality  a user's guide for implementation 
Dan Ciampa. 
 - Reading, Mass.:  Addison-Wesley,  1992. 
 - 269 pages ;   21 cm. 
<br/><br/>Includes bibliographical references (pages 263-269) 
<br/><br/><label>ISBN: </label>0201549921  RM64.02 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Quality control.<br/>Quality control.