Flood, Robert L. <br/><br/>
Beyond TQM / 
Robert Louis Flood 
 - Chichester :  John Wiley & Sons,  1993 
 - 303 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471939676 
<br/><br/><label>LCCN: </label>93-012004 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies