Beyond total quality management :  toward the emerging paradigm / 
Greg Bounds ... [et al.] 
 - New York :  McGraw-Hill,  1993 
 - 817 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0070066787 
<br/><br/><label>LCCN: </label>93-38388 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management