TY  - ADVS
AU  - Wilson,Main
AU  - Dowling,Roger
TI  - Telephone excellence
PY  - 1900///?
CY  - North Adelaide
PB  - Video Communicators
KW  - Telephone etiquette
N1  - Copy available in DVD format; Camera, Jeff Clayfield
N2  - Summary:'This video demonstrates the basic skills involved in telephone communication. It talks about customers and the effect on telephone behaviours have on them.'...catalogue
ER  -