TY  - BOOK
AU  - Dillard,John M.
AU  - Reilly,Robert
TI  - Systematic interviewing: communication skills for professional effectiveness
SN  - 0675208246
PY  - 1988///
CY  - Colombus
PB  - Merril Publishing Company
KW  - Interviewing
KW  - Oral communication
N1  - pages  259 - 269
ER  -