Owen, Tim,  1948- <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time / 
Tim Owen. 
 - Revised edition. 
 - London :  Library Association,  1997. 
 - xi, 84 pages ;  22 cm. 
 - The successful LIS professional .
<br/><br/><label>ISBN: </label>1856042634  RM72.38 
<br/><br/><label>Subjects--Personal Names: </label><br/>Reference services (Libraries)--United Kingdom.