TY  - BOOK
AU  - Andersen,Bjorn
AU  - Pettersen,Per-Gaute
TI  - The benchmarking handbook: step-by-step instructions 
SN  - 0412735202
PY  - 1996///
CY  - London
PB  - Chapman & Hall
KW  - Benchmarking (Management)
KW  - Success in business
ER  -