TY - BOOK AU - Harvey,Lee TI - Student satisfaction manual SN - 0335197795 PY - 1997/// CY - Buckingham PB - Open University Press KW - College students KW - United Kingdom KW - Attitudes KW - Evaluation KW - Educational surveys KW - Design KW - Handbooks, manual, etc KW - Education, Higher KW - College environment KW - Customer satisfaction KW - Universities and colleges KW - Administration ER -