Rothery, Brian,  <br/><br/>
Standards in the services industry/ 
Brian Rothery. 
 - London:  Gower Pub.,  1997. 
 - 177 pages :  illustrations ;   26 cm. 
<br/><br/>includes index. 
<br/><br/><label>ISBN: </label>0566078376  RM175.60 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Standards.<br/>Service industries--Management.