TY  - BOOK
AU  - Batra,Promod
TI  - Simple ways to make your customers happy
SN  - 981207502X
PY  - 1994///
CY  - Singapore: 
PB  - S. S. Mubaruk, 
KW  - Customer services
KW  - Management
KW  - Customer relations
N1  - Koleksi Bacaan Ringan
ER  -