TY  - BOOK
AU  - Whittaker,Kenneth
TI  - The basics of library-based user services
SN  - 1856040755
PY  - 1993///
CY  - London
PB  - Library Association
KW  - Libraries and readers
KW  - United Kingdom
KW  - Libraries
KW  - Customers services
N1  - p. 124-128
ER  -