Whittaker, Kenneth <br/><br/>
The basics of library-based user services / 
Kenneth Whittaker 
 - London :  Library Association,  1993 
 - vii, 133 p. ;  23 cm. 
<br/><br/>p. 124-128. 
<br/><br/><label>ISBN: </label>1856040755  RM107.38 
<br/><br/><label>LCCN: </label>93-171836 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries and readers--United Kingdom<br/>Libraries--Customers services