Kaplan, Daniel L.,  1943- <br/><br/>
Service success! :  lessons from a leader on how to turn around a service business / 
Daniel I. Kaplan with Carl Rieser 
 - New York :  John Wiley & Sons,  1994 
 - 262 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471591297 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Service industries--Quality control