TY  - BOOK
AU  - Schmenner,Roger W.
TI  - Service operations management
SN  - 002406811X
PY  - 1995///
CY  - Englewood Cliffs, N. J.
PB  - Prentice-Hall
KW  - Service industries
KW  - Management
N1  - p. 398-401
ER  -