Collier, David A. <br/><br/>
Service management :  the automation of services / 
by David A. Collier 
 - Reston, Va. :  Reston Pub. Co.,  1985 
 - 183 p. ;  23 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Service industries--Automation<br/>Service industries--Management--Case studies<br/>Service industries--Automation--Case studies