Heskett, James L. <br/><br/>
Service breakthroughs :  changing the rules of the game / 
James L. Heskett, W. Earl Sasser, Jr., Christopher W. L. Hart. 
 - New York :  The Free Press,  1990. 
 - 306 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0029146755 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Sales management.