TY  - BOOK
AU  - Czegel,Barbara
TI  - Running an effective help desk planning, implementing, advertising, automating, improving, outsourcing
SN  - 0471025445
PY  - 1994///
CY  - New York: 
PB  - John Wiley & Sons, 
KW  - Computer industry
KW  - Customer services
KW  - Management
KW  - Electronic office machine industry
N1  - pages 367-370
ER  -