Czegel, Barbara,  <br/><br/>
Running an effective help desk planning, implementing, advertising, automating, improving, outsourcing 
Barbara Czegel. 
 - New York:   John Wiley & Sons,   1994. 
 - xxi, 376 pages :    illustrations ;    23 cm. 
<br/><br/>pages 367-370 
<br/><br/><label>ISBN: </label>0471025445  RM68.24 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services--Management.<br/>Electronic office machine industry--Customer services--Management.