TY  - BOOK
ED  - Organisation for Economic Co-operation and Development.
TI  - Responsive government: service quality initiatives
SN  - 9264147098
PY  - 1996///
CY  - Paris
PB  - OECD
KW  - Government productivity
KW  - OECD countries
KW  - Local government
KW  - Bureaucracy
KW  - Executive departments
KW  - Reorganization
N1  - Includes bibliographical references
ER  -