Responsive government :  service quality initiatives 

 - Paris :  OECD,  1996 
 - 298 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9264147098  US 73.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Government productivity--OECD countries<br/>Local government--OECD countries<br/>Bureaucracy--OECD countries<br/>Executive departments--Reorganization--OECD countries