Shaw, John C. (John Clark),   1933-. <br/><br/>
The quality-productivity connection in service-sector management / 
by John C. Shaw. 
 - New York :  Van Nostrand Reinhold,  1978. 
 - xiii, 143 p. :  ill. ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0442275420 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.