TY  - BOOK
AU  - Main,Jeremy
TI  - Quality wars: the triumphs and defeats of American business 
SN  - 0029166845
PY  - 1994///
CY  - New York
PB  - The Free Press
KW  - Total quality management
KW  - United States
KW  - Case studies
N1  - 'A Juran Institute report.'; Includes bibliographical references (p. 343-361) and index
ER  -