Main, Jeremy, 1929-.

Quality wars : the triumphs and defeats of American business / Jeremy Main. - New York : The Free Press, 1994. - x, 382 p. ; 5 cm.

'A Juran Institute report.'

Includes bibliographical references (p. 343-361) and index.

0029166845 RM79.07


Total quality management--United States--Case studies.